Refund policy

We have a 7-day return policy, which means you 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with hygiene sticker and tags in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at miisla.collection@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at miisla.collection@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
For hygiene reasons, exchanges are not accepted once the hygiene sticker has been removed, tampered with, or is no longer attached. Please ensure all items are tried on over underwear and returned in their original condition with the hygiene sticker intact.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded store credits immediately. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at miisla.collection@gmail.com.